How does it work?
Our Hands-free, Worry-free SMS™ automated payment reminder Texts, Calls, and/or Emails are generated through your management software for past due accounts. These are strategically scheduled and include links to your payment portal. The automation is the most effective way to collect on your past due accounts.
Why should my facility use SMS (text messaging)?
- Automated messages go out to tenants whose rent is past due.
- You get paid faster.
- Your receivables decrease.
- Your site managers spend less time collecting overdue rent.
- Your site managers have more time for marketing your facility.
- The click rate for SMS is 19% and 4.2% for email.
- Text messages are instant, in real-time.
- Texting is the preferred method of communication of facilities and tenants.
- 98% of text messages get read, 20% of emails get read, and 10% of phone calls get answered.
- No SPAM, malware, or information sold or shared.
What makes the SelfStorageSMS™ service the best?
- Hands-free, Worry-free SMS™ means NO WORK needed from your facility to send messages to tenants.
- Business-class automated SMS to SMS, automated Calls, and automated Emails.
- Texts and Calls can optionally be sent to the Primary/Home, Mobile/Cell, and/or Alternate/Work Phone Number fields.
- Customer Portal allows custom-control over message content, schedule of messages, and other settings (Premium Plans only).
- Messages include a link for your tenant to pay online or by phone.
- Text messages received get added as notes in your management software (Premium Plans only) and can be emailed to you!
- Seamlessly works in the background and requires no input from your managers, giving your managers more time for other important tasks.
- A full audit trail of all message traffic gets added as notes to your management software (Premium Plans only) and, optionally, can be emailed to you monthly. If a past due account escalates to a lien sale or court action, you will be able to provide a full report of the communications.
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Ad-hoc Texting (SiteLink and Storage Commander users): Perfect for individual or group Text reminders to manually Text your tenants from within your management software. (ex. “Reminder, our main gate is under construction today, please use alternate entrance...”)
(Log into the Customer Portal and see the instructions under the Messages tab on how to easily add this functionality. Otherwise, Contact us for more details.)
- FREE TRIAL includes our fully-featured Premium Plan, plus usage of the Ad-hoc!
Can I pick which tenant phone numbers receive Text and Call messages?
Yes, under the Premium Plans.
In addition to the Mobile/Cell number, you can choose to have Texts and/or Calls sent to either or both the Primary/Home and Alternate/Work numbers. This specific feature of SelfStorageSMS™ eliminates the long process of verifying the mobile/cell number for each of your tenants AND having to move that number to its appropriate field!
What about my customers who don’t want to receive messages?
- Your management software may have an "opt in" field for your tenants. If it does and this field is not selected, your tenants will not receive Text messages.
- Just like with all other SMS services, each tenant can Text the word "STOP" to no longer receive Text messages from your facility.
SiteLink Users:
SiteLink Setup. Step by Step.
Sitelink SMS Opt-in Instructions
Instructions to Use Ad-hoc Texting
SWAMP Users:
SWAMP Setup. Step by Step.
SWAMP Notification Opt-in Instructions
Storage Commander Users:
Instructions to Use Ad-hoc Texting
